Terms
Terms of Service
Effective Date: 6/22/2025
Agreement to Terms
By accessing and using the Valoris website (byvaloris.com), you accept and agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our website or services.
Definitions
- "Company," "we," "us," "our" refers to Valoris
- "Service" refers to our website, products, and related services
- "User," "you," "your" refers to the person using our Service
- "Product" refers to eyewear and accessories sold through our website
Use of Service
Eligibility
- You must be at least 18 years old to make purchases
- You must provide accurate and complete information
- You are responsible for maintaining account security
Permitted Use
You may use our Service to:
- Browse and purchase eyewear products
- Access customer support
- Receive promotional communications (with consent)
Prohibited Use
You may NOT:
- Use our Service for illegal purposes
- Attempt to breach our security measures
- Interfere with other users' experience
- Copy, reproduce, or distribute our content without permission
- Use automated systems to access our website (except search engines)
Products and Services
Product Information
- We strive for accurate product descriptions and images
- Colors may vary due to monitor settings
- Product availability is subject to change
- Prices are subject to change without notice
Product Quality
- All products undergo quality control before shipping
- We stand behind the quality of our eyewear
- Defective products will be replaced or refunded
Prescription Lenses
- We do not currently offer prescription lens services
- Our eyewear is designed for fashion and sun protection
- Consult an eye care professional for vision correction needs
Ordering and Payment
Order Process
- Orders are subject to acceptance by us
- We reserve the right to refuse or cancel orders
- Order confirmation does not guarantee product availability
Pricing
- All prices are in USD
- Prices include applicable taxes where required
- Shipping costs are additional unless otherwise stated
Payment Terms
- Payment is due at time of order
- We accept major credit cards and PayPal
- Your payment information is processed securely
- Failed payments may result in order cancellation
Order Changes
- Orders can be modified or cancelled within 1 hour of placement
- Contact customer service immediately for changes
- Shipped orders cannot be modified
Returns and Refunds
Return Policy
- Return Window: 30 days from delivery date
- Condition: Items must be unworn and in original packaging
- Process: Contact customer service to initiate return
- Inspection: Returned items subject to quality inspection
Refund Process
- Approval: Refunds processed upon receipt and inspection
- Timeline: 5-10 business days to original payment method
- Shipping: Original shipping costs are non-refundable
- Return Shipping: Customer responsible for return shipping costs
Exchanges
- Availability: Subject to inventory availability
- Process: Return original item and place new order
- Shipping: Exchange shipping costs apply
Non-Returnable Items
- Damaged Items: Items damaged by customer use
- Customized Products: Specially customized or personalized items
- Health Reasons: Items cannot be returned for hygiene reasons after wear
Intellectual Property
Our Rights
- All website content is owned by Valoris or our licensors
- Trademarks, logos, and brand names are our property
- Product designs and images are protected by copyright
Your Rights
- You may view and print pages for personal use only
- You may not reproduce content for commercial purposes
- You retain rights to content you submit (reviews, photos)
User Content
- You grant us rights to use content you submit
- You are responsible for content you post
- We may remove inappropriate content at our discretion
Privacy and Data
Information Collection
- We collect information as described in our Privacy Policy
- Your privacy is important to us
- We use industry-standard security measures
Marketing Communications
- You may opt-in to receive promotional emails
- You can unsubscribe at any time
- We respect your communication preferences
Disclaimers and Limitations
Warranty Disclaimer
- Products are provided "as is"
- We disclaim all warranties except those required by law
- No guarantee of uninterrupted service availability
Limitation of Liability
- Our liability is limited to the purchase price of products
- We are not liable for indirect, incidental, or consequential damages
- Some jurisdictions do not allow liability limitations
Force Majeure
We are not liable for delays or failures due to:
- Natural disasters or weather events
- Government actions or regulations
- Carrier delays or failures
- Other circumstances beyond our reasonable control
Indemnification
You agree to indemnify and hold us harmless from claims arising from:
- Your use of our Service
- Your violation of these Terms
- Your violation of third-party rights
Dispute Resolution
Governing Law
These Terms are governed by the laws of [Your State/Jurisdiction].
Dispute Process
- Contact Us First: Most disputes can be resolved through customer service
- Mediation: If needed, we prefer mediation before litigation
- Jurisdiction: Any legal proceedings must be in [Your Jurisdiction]
Class Action Waiver
You agree to resolve disputes individually and waive rights to class action participation.
Termination
Our Rights
We may terminate or suspend your access for:
- Violation of these Terms
- Fraudulent activity
- Abuse of our Service
Your Rights
You may stop using our Service at any time.
Effect of Termination
- Your right to use our Service ends immediately
- Outstanding orders will be fulfilled or refunded
- Sections that should survive will remain in effect
General Provisions
Entire Agreement
These Terms, along with our Privacy Policy and Shipping Policy, constitute the entire agreement between us.
Modifications
- We may update these Terms at any time
- Material changes will be communicated via email or website notice
- Continued use constitutes acceptance of changes
Severability
If any provision is found unenforceable, the remaining provisions will remain in effect.
Assignment
We may assign these Terms to another entity. You may not assign your rights without our consent.
No Waiver
Our failure to enforce any provision does not waive our right to enforce it later.
Contact Information
For questions about these Terms of Service, contact us at:
Email: valorisframes@gmail.com
Customer Service Hours: Monday - Friday, 9 AM - 6 PM EST
These Terms of Service were last updated on [Date]. Please review periodically for changes.