Shipping Policy

Shipping Policy

Effective Date: 6/22/2025

Shipping Zones

We currently ship to all 50 United States. International shipping is not available at this time.

Shipping Rates

Free Shipping

  • Qualifying Orders: FREE standard shipping on all orders over $75
  • Delivery Time: 5-7 business days
  • Tracking: Provided via email once your order ships

USPS Ground Advantage

  • Cost: $7.99 for orders under $75
  • Delivery Time: 5-7 business days
  • Tracking: Included with all shipments

Express Shipping

  • Cost: $14.99
  • Delivery Time: 2-3 business days
  • Tracking: Real-time tracking provided
  • Cutoff: Orders must be placed by 2 PM EST for same-day processing

Expedited Shipping

  • Cost: $24.99
  • Delivery Time: 1-2 business days
  • Tracking: Priority tracking with signature confirmation
  • Cutoff: Orders must be placed by 12 PM EST for same-day processing

Processing Time

  • Standard Processing: 1-2 business days
  • Holiday Periods: 2-3 business days during peak seasons
  • Custom Orders: 3-5 business days (if applicable)

Orders placed after 2 PM EST on Friday will be processed the following Monday.

Shipping Carriers

We partner with trusted carriers to ensure safe delivery:

  • USPS: Standard and Priority Mail

Carrier selection is based on your location and shipping method chosen.

Order Tracking

  • Tracking Information: Sent via email within 24 hours of shipment
  • Track Your Order: Use the tracking number provided to monitor delivery progress
  • Delivery Updates: Automatic notifications for key delivery milestones

Delivery Information

Address Requirements

  • Accurate Address: Ensure your shipping address is complete and correct
  • Apartment/Suite Numbers: Include all relevant address details
  • Business Addresses: Provide business name and contact information

Delivery Attempts

  • Failed Delivery: Carriers will attempt delivery up to 3 times
  • Package Holding: Packages will be held at local facility after failed attempts
  • Pickup Required: You may need to pick up from carrier location after final attempt

Special Circumstances

Weather Delays

  • Natural Disasters: Shipping may be delayed due to weather conditions
  • Carrier Policies: We follow carrier guidelines for weather-related delays
  • Communication: We'll notify you of any significant delays

Address Changes

  • Before Shipping: Contact us immediately to update address
  • After Shipping: Contact carrier directly for delivery options
  • Fees: Address change fees may apply depending on carrier

Lost or Damaged Packages

Lost Packages

  • Investigation: We'll work with carriers to locate missing packages
  • Insurance Claims: All shipments are insured for full value
  • Replacement: We'll send replacement items or provide full refund

Damaged Packages

  • Inspection: Inspect packages immediately upon delivery
  • Documentation: Take photos of damaged packaging and items
  • Report: Contact us within 48 hours of delivery
  • Resolution: We'll arrange replacement or refund promptly

Military and APO/FPO Addresses

  • Availability: We ship to military addresses (APO/FPO/DPO)
  • Delivery Time: 10-21 business days
  • Restrictions: Express shipping not available to military addresses
  • Customs: Military packages may be subject to additional screening

Shipping Restrictions

Prohibited Locations

  • PO Boxes: Not accepted for standard delivery
  • Freight Forwarders: We do not ship to package forwarding services
  • International: No international shipping currently available

Item Restrictions

  • Prescription Lenses: Not available for shipping
  • Custom Modifications: May require additional processing time

Holiday Shipping

Peak Season Schedule

  • November 15 - January 2: Extended processing times
  • Holiday Cutoffs: Special deadlines for guaranteed holiday delivery
  • Carrier Schedules: No deliveries on major holidays

Holiday Deadlines

  • Standard Shipping: Order by December 15th for Christmas delivery
  • Express Shipping: Order by December 20th for Christmas delivery
  • Expedited Shipping: Order by December 22nd for Christmas delivery

Customer Responsibilities

  • Accurate Information: Provide correct shipping address and contact details
  • Availability: Ensure someone is available to receive packages
  • Inspection: Inspect packages immediately upon delivery
  • Communication: Contact us promptly with any shipping issues

Contact for Shipping Issues

For shipping questions or issues, contact our customer service team:

Email: valorisframes@gmail.com
Hours: Monday - Friday, 9 AM - 5 PM EST

Emergency Shipping Issues: For urgent shipping matters, email us with "URGENT SHIPPING" in the subject line.

This policy is subject to change. Please check for updates regularly.